Soulmate Sketch Delivery and Refund Guide
Learn how digital soulmate sketch delivery works, where to find the current timing and refund terms, and what to do if you need support.
Turn your preferences into a personalized soulmate portrait for reflection and entertainment—not an identity prediction.
Create my soulmate portraitThe soulmate sketch is a digital product, so the portrait and accompanying intuitive reading are delivered electronically rather than shipped as a physical drawing. The delivery estimate and refund terms that apply to your purchase are the ones shown at checkout and in the current policies.
Do not rely on an old article, advertisement, or screenshot for a fixed turnaround or refund promise. Review the live terms before paying and save your order confirmation.
Where to Find the Current Delivery Estimate
Start with the selected package on the order page. It should show what is included and the expected delivery window. Then read the shipping policy, which is the source of truth for the site's delivery terms.
The service is not an instant download. Your submitted details are used to personalize the digital portrait and written reading before they are sent. The exact contents can depend on the package or options selected at checkout.
If timing is important for a birthday, trip, or other date, ask the support team before ordering. An estimate is not the same as a guaranteed appointment time.
Prepare for Digital Delivery
Use an email address you can access and check it carefully before completing payment. Keep the confirmation, order number, and any receipt together. When the stated delivery window passes, search all inbox folders before assuming the order is missing.
Check:
- the main inbox and any updates or promotions tabs;
- spam and junk folders;
- the email address entered during checkout;
- searches for the site name, order subject, or support address.
Digital files can be filtered by an email provider even when they were sent correctly. These checks help support distinguish an inbox issue from an order issue.
How to Contact Support Efficiently
If you still cannot find the delivery, use the official contact page. Include the order number, purchase date, email used at checkout, and a short description of what you already checked. Do not post payment details or other sensitive information publicly.
If you entered the wrong email, mention both the incorrect address and the address you want to use, but follow support's verification instructions. Clear information can reduce unnecessary back-and-forth.
How Refund Terms Work
The current refund policy governs eligibility, deadlines, exclusions, and the request process. Read it before purchase rather than assuming every digital or personalized product has the same rules.
This guide does not create an additional guarantee or replace that policy. If checkout wording and an editorial article appear different, pause and ask support for clarification. Keep copies of your confirmation and relevant messages in case you need to refer to them.
Remember What the Product Is
The delivered material is a personalized digital portrait and an intuitive reading for entertainment and reflection. It does not verify a future person's identity or guarantee a relationship result. Disliking an interpretation and having a missing or incomplete order are different issues, and the policy explains how requests are assessed.
Read How a Soulmate Sketch Works for the full process and Is a Soulmate Sketch Worth It? before deciding.
Check Before You Pay
Confirm the package, total price, email address, delivery estimate, and applicable terms on the order page. If any of those details are unclear, contact support first. A few minutes of checking can prevent confusion later.
